[ Pobierz całość w formacie PDF ]
topic vocabulary
5. A. You know you shouldn't use the computers for sending personal emails. I've already given you
two _____________. The next time, you'll get one in writing.
B. I'm sorry, it won't happen again.
6. A. What are your views on racial harassment in the workplace?
B. In my view, it is a _____________; anybody who is found guilty of this should be dismissed
immediately.
7. A. What's that you've got, Rob?
B. It's a _____________. Apparently the management are very unhappy about my poor timekeeping
and have told me to leave.
8. A. I don't believe I've been dismissed for taking too many coffee breaks!
B. If you think the decision is too harsh, you can _____________ and claim _____________.
9. A. What happened when you told the foreman he was stupid and incompetent?
B. I was given a financial penalty for _____________.
10. A. The manager said he would only promote me if I paid him some money.
B. That's a very serious _____________. Do you have any proof?
11. A. How do our factory staff feel about the increased working hours and reduced salaries?
B. Well, naturally, they're very _____________. They're threatening to _____________ and stage a
_____________.
12. A. It's not fair. I've got better qualifications and more experience than Brian, but he was awarded
the promotion. Just because I'm a woman!
B. That's terrible. It's always happening here. You should complain about the _____________ in this
company.
13. A. I'm not the one who's been damaging the machinery. It must be someone else.
B. I know, Alice. But until we find the person who's been doing it, I'm afraid we have to
_____________ you for a few weeks.
14. A. What's the _____________ in this company?
B. If you are unhappy with any aspect of your job , talk first of all to your first-line supervisor. He
should go to the main supervisor who will take it up with the HR Manager or Department Manager.
15. A. Are you happy here in this company?
B. Not really. I have a lot of _____________. The work is boring, the money is poor and nobody
seems to appreciate what I do.
16. A. What happens here if somebody breaks the rules?
B. If it's serious, they have to appear before a _____________ of three senior members of staff, and
they decide what _____________ to take.
17. A. The work here is boring, the money is terrible, we never seem to see any results and the
management never talk to us or ask us for our opinion.
B. I agree. There's a very strong feeling of _____________ here.
18. A. I heard one of our shop assistants being very rude to a customer this morning.
B. Rudeness is grounds for _____________ : he'll have to leave immediately.
66
© Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2)
topic vocabulary
Personnel training and development
Unit 0000
Look at these texts, and decide what each person is talking about. Choose the answers from the box.
action learning adventure training assertiveness training carousel training
continuous personal development experiential learning
an induction course in-tray learning modern apprenticeship off-the-job training
online learning open learning sales training team-building
total quality management training needs analysis
1. This company is committed to helping its employees learn about their jobs and develop their skills
for the whole period they are working here, and not just at the beginning of their contract. We run
regular courses and workshops in order to achieve this, both inside and outside the company
premises.
2. Our employees have to deal with a lot of difficult situations, and they often come in contact with
people who can be difficult to work with and do business with. We train them to have more
confidence in themselves so that they can deal effectively with any problems and difficulties they
encounter.
3. We believe that the best way of learning a skill is through practice. We don't waste time on courses
and workshops. We show the employee his duties, give him an outline of how the company
operates, and then we just say Get on with it, and good luck . It's a remarkably effective method.
4. It's very important that our employees develop skills in leadership, problem solving, decision-making
and interpersonal communication. The best way to achieve this is to get them involved in group
games and physically demanding outdoor activities like sailing and climbing. These also help to build [ Pobierz całość w formacie PDF ]
zanotowane.pl doc.pisz.pl pdf.pisz.pl wyciskamy.pev.pl
topic vocabulary
5. A. You know you shouldn't use the computers for sending personal emails. I've already given you
two _____________. The next time, you'll get one in writing.
B. I'm sorry, it won't happen again.
6. A. What are your views on racial harassment in the workplace?
B. In my view, it is a _____________; anybody who is found guilty of this should be dismissed
immediately.
7. A. What's that you've got, Rob?
B. It's a _____________. Apparently the management are very unhappy about my poor timekeeping
and have told me to leave.
8. A. I don't believe I've been dismissed for taking too many coffee breaks!
B. If you think the decision is too harsh, you can _____________ and claim _____________.
9. A. What happened when you told the foreman he was stupid and incompetent?
B. I was given a financial penalty for _____________.
10. A. The manager said he would only promote me if I paid him some money.
B. That's a very serious _____________. Do you have any proof?
11. A. How do our factory staff feel about the increased working hours and reduced salaries?
B. Well, naturally, they're very _____________. They're threatening to _____________ and stage a
_____________.
12. A. It's not fair. I've got better qualifications and more experience than Brian, but he was awarded
the promotion. Just because I'm a woman!
B. That's terrible. It's always happening here. You should complain about the _____________ in this
company.
13. A. I'm not the one who's been damaging the machinery. It must be someone else.
B. I know, Alice. But until we find the person who's been doing it, I'm afraid we have to
_____________ you for a few weeks.
14. A. What's the _____________ in this company?
B. If you are unhappy with any aspect of your job , talk first of all to your first-line supervisor. He
should go to the main supervisor who will take it up with the HR Manager or Department Manager.
15. A. Are you happy here in this company?
B. Not really. I have a lot of _____________. The work is boring, the money is poor and nobody
seems to appreciate what I do.
16. A. What happens here if somebody breaks the rules?
B. If it's serious, they have to appear before a _____________ of three senior members of staff, and
they decide what _____________ to take.
17. A. The work here is boring, the money is terrible, we never seem to see any results and the
management never talk to us or ask us for our opinion.
B. I agree. There's a very strong feeling of _____________ here.
18. A. I heard one of our shop assistants being very rude to a customer this morning.
B. Rudeness is grounds for _____________ : he'll have to leave immediately.
66
© Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2)
topic vocabulary
Personnel training and development
Unit 0000
Look at these texts, and decide what each person is talking about. Choose the answers from the box.
action learning adventure training assertiveness training carousel training
continuous personal development experiential learning
an induction course in-tray learning modern apprenticeship off-the-job training
online learning open learning sales training team-building
total quality management training needs analysis
1. This company is committed to helping its employees learn about their jobs and develop their skills
for the whole period they are working here, and not just at the beginning of their contract. We run
regular courses and workshops in order to achieve this, both inside and outside the company
premises.
2. Our employees have to deal with a lot of difficult situations, and they often come in contact with
people who can be difficult to work with and do business with. We train them to have more
confidence in themselves so that they can deal effectively with any problems and difficulties they
encounter.
3. We believe that the best way of learning a skill is through practice. We don't waste time on courses
and workshops. We show the employee his duties, give him an outline of how the company
operates, and then we just say Get on with it, and good luck . It's a remarkably effective method.
4. It's very important that our employees develop skills in leadership, problem solving, decision-making
and interpersonal communication. The best way to achieve this is to get them involved in group
games and physically demanding outdoor activities like sailing and climbing. These also help to build [ Pobierz całość w formacie PDF ]